Legal
Refund Policy
When and how you can get your money back for a AppMake plan.
1Web plans — full refund of your first payment within 14 days
If you are not happy with a web plan, you can get a full refund of your first payment within 14 days of paying. This applies in every country.
2App add-on — 14-day refund until you first download the app files
The app add-on can be refunded within 14 days only until you first download the app files (APK or AAB) or the signing key.
Before your first download we ask you to tick: “I agree to immediate access to the app files and understand I lose my 14-day right to withdraw once the download starts.” Once the download starts, the 14-day right to withdraw for the app add-on ends, because the digital content has been delivered at your request (Paddle Buyer Terms, section 2.2.4). We record the time you agreed.
3Renewals — no refund, cancel any time
Renewal payments are not refunded. You can cancel any time before the next renewal: you keep the paid plan until the end of the period you already paid for, and you are not charged again.
4What happens after a refund
The paid features you were refunded for end and the site goes back to the free plan. Your site and its content stay.
5How to ask for a refund
Email support@appmake.app or send us a message from the contact page using your account email, or use the link in the Paddle receipt email you got when you paid.
6Who handles the payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.